Refund and Returns Policy

At Cherritos Coffee, every order is carefully packed and inspected before dispatch. Since our products are food and beverage products, we accept returns or replacements only in cases where the product has been received damaged, defective, or incorrect.

1. Eligible Returns & Replacements

You may request a return or replacement if:

• The product was damaged during transit.

• You received a damaged or leaking bottle/package.

• You received a wrong product or variant.

• The product is missing from your order.

• The product has a manufacturing or packaging defect.

2. Damaged Products

If your package arrives damaged, please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number.

• Clear photographs of the damaged product.

• Photographs of the outer packaging and shipping label.

• A short video of the package/product, if required by our team.

This allows us to verify the issue and take appropriate action.

3. Non-Returnable Products

For hygiene, food-safety and quality reasons, we do not accept returns or exchanges for:

• Products that have been opened or partially consumed.

• Products damaged after delivery due to improper handling or storage.

• Products ordered by mistake or due to a change of mind.

• Products where the customer does not like the taste, flavour, aroma or strength.

• Products returned without prior approval from Cherritos Coffee.

4. Replacement or Refund

Once the reported issue has been reviewed and approved, Cherritos Coffee may provide:

• A replacement product, or

• A refund of the eligible product amount, depending on the nature of the issue and product availability.

Refunds, where applicable, will be processed to the original payment method. Processing times may vary depending on the payment provider or bank.

5. Incorrect Product

If you receive a product different from what you ordered, please contact us within 48 hours of delivery. After verification, we will arrange an appropriate replacement or refund.

6. Delivery Damage

Customers are requested to check the package at the time of delivery whenever possible. If the package appears severely damaged, please photograph it before opening and contact our customer care team.

7. How to Raise a Return or Replacement Request

Please email us at connect@cherritos.com with the subject line:

RETURN / REPLACEMENT REQUEST – [ORDER NUMBER]

Include your order number, details of the issue, and the required photographs/videos.

Our team will review the request and respond with the next steps.

Important

No return or replacement will be accepted without prior approval from Cherritos Coffee.

Cherritos Coffee reserves the right to review each request individually and determine eligibility based on the condition of the product and the circumstances of the complaint.

Fresh coffee. Carefully crafted. Responsibly delivered.