Refund and Returns Policy

1. Shipping Policy

Order Processing

• Orders are processed within 1–3 working days after confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeline

• Metro cities: 2–5 business days
• Other locations: 3–7 business days

Delivery timelines may vary depending on location and courier partner availability.

Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout.
• Free shipping may be offered on select orders or promotions.

Order Tracking

• Once your order is shipped, you will receive tracking details via email or SMS.

Delivery Issues

Please ensure:

• Correct shipping address
• Availability to receive the package

We are not responsible for:

• Incorrect address provided
• Failed delivery attempts

2. Refund & Replacement Policy

Eligible Cases

We offer replacement or refund only in the following cases:

• Damaged product received
• Incorrect product delivered
• Missing items in the order

Non-Eligible Cases

Due to the nature of coffee as a consumable product, we do not accept returns or refunds for:

• Change of mind
• Taste preference
• Opened or used products

Reporting an Issue

To request a refund or replacement:

• Email us at connect@cherritos.com within 48 hours of delivery
• Include:
  • Order ID
  • Clear photos of the product and packaging

Resolution

• Once verified, we will:
  • Arrange a replacement, or
  • Issue a refund to the original payment method

Refunds are processed within 5–7 business days.

3. Cancellation Policy

• Orders can be cancelled only before dispatch.
• Once shipped, cancellation is not possible.

4. Quality Commitment

At Cherritos Coffee, every batch is carefully roasted and packed. If you experience any genuine issue, we’re here to resolve it promptly.

5. Contact Us

📧 connect@cherritos.com