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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Coffee Information
At Cherritos, we focus on quality at every step—from sourcing beans directly from trusted farms to roasting in small batches. This ensures every cup delivers consistent flavour, freshness, and a truly premium coffee experience.
All our coffee is roasted in small batches and packed immediately to preserve freshness. We recommend consuming within 2–4 weeks of opening for the best flavour.
We offer both whole beans and multiple grind sizes to suit your brewing method—French press, pour-over, drip, espresso, and more.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Store your coffee in an airtight container in a cool, dry place away from sunlight. Avoid refrigeration, as moisture can affect flavour.
Yes, we work closely with partner farms and suppliers who follow ethical and sustainable practices, ensuring quality for you and fairness for growers.
We offer a range of roasts:
- Light Roast – Bright, fruity, complex
- Medium Roast – Balanced, smooth, versatile
- Dark Roast – Bold, rich, full-bodied
We recommend starting with a medium roast—it’s balanced, smooth, and works well with most brewing methods.
Yes, we deliver across India. Shipping timelines and charges are displayed at checkout.
Orders are usually delivered within 3–7 business days, depending on your location.
Payment Information
We accept a wide range of secure payment options, including:
- Credit & Debit Cards (Visa, MasterCard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Wallet Payments
Cash on Delivery may be available for select locations. Availability will be shown at checkout.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
Payments can fail due to:
- Incorrect card or payment details
- Insufficient balance
- Network or bank-related issues
If the issue persists, please try a different payment method or contact your bank.
If your payment fails, the amount is usually not deducted. In case of any deduction, it will be automatically refunded by your bank within 3–7 business days.
EMI or Pay Later options may be available depending on the payment provider and eligibility at checkout.
Once an order is placed, the payment method cannot be changed. You may cancel the order (if not shipped) and place a new one.
If you face any issues with payments, feel free to reach out to us — we’re here to help ensure a smooth experience.
Order & Returns
Due to the perishable nature of coffee, we do not accept returns. However, if there’s an issue with your order, we’ll make it right.
If your order arrives damaged, please contact us within 24–48 hours with photos, and we’ll arrange a replacement.
Brewing & Guidance
Yes, our coffees are versatile and designed to work across various brewing styles. Choosing the right grind size is key.
Absolutely. Tell us your taste preference—strong, smooth, fruity—and we’ll recommend the perfect option.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.
Business & Partnerships
Yes, we work with cafés, offices, and hospitality businesses. Contact us for bulk orders and partnerships.