Privacy Policy

Cherritos Coffee (“we,” “our,” “us”), operated by Blackcherry Industries LLP, is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Registered Address:
S.No 1&2, Siddhi Residency, opp. Savali Dhaba, Fule Market, Nanded Fata, Pandurang Industrial Area, Nanded, Pune, Maharashtra 411041, India

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information to provide better services and improve your experience.

a. Personal Information

When you interact with our website or place an order, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via Razorpay — we do not store card details)

b. Non-Personal Information

• IP address
• Device and browser information
• Website usage data (pages visited, time spent)
• Cookies and tracking technologies

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Provide customer support and respond to queries
• Send order updates and transactional communications
• Improve our website, products, and services
• Send marketing communications (only if you opt-in)
• Detect and prevent fraud or misuse
• Comply with applicable legal obligations

3. Payment Processing

We use Razorpay as our payment gateway provider. All payment transactions are:

• Encrypted and processed securely
• Governed by Razorpay’s privacy and security policies
• Not stored on our servers

We do not have access to your full payment credentials such as card numbers or CVV.

4. Sharing of Information

We do not sell, rent, or trade your personal data.

We may share your information with:

• Logistics partners for order delivery
• Payment processors (Razorpay) for secure transactions
• Technology and service providers (hosting, analytics, email tools)
• Legal authorities if required under applicable law

All partners are required to maintain the confidentiality and security of your data.

5. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance and functionality
• Understand user behaviour
• Personalise your browsing experience

You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Security

We implement reasonable technical and organizational safeguards, including:

• Secure servers and hosting environments
• Encrypted communication (HTTPS)
• Restricted access to personal data

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil orders and provide services
• Maintain business and transaction records
• Comply with legal and regulatory requirements

8. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise your rights, contact us at:
📧 connect@cherritos.com

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. Users are advised to review their policies independently.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Compliance with Indian Law

This Privacy Policy is governed by applicable Indian laws, including:

• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy:

📧 Email: connect@cherritos.com
🏢 Company: Blackcherry Industries LLP
📍 Address: S.No 1&2, Siddhi Residency, opp. Savali Dhaba, Fule Market, Nanded Fata, Pandurang Industrial Area, Nanded, Pune, Maharashtra 411041, India